Wireless Frequently Asked Questions

Can I keep my wireless number?
In most cases you can keep your wireless number (this is called Local Number Portability). To confirm eligibility please call TouchTone Customer Service at 800-266-4006.

Will I need a new phone?
If you are a new customer and would like to know if you can keep your old mobile phone or cellular device, please call TouchTone Customer Service at 800-266-4006 to confirm eligibility. Eligibility is largely dependant on the service carrier you are switching from.

What is my calling plan, and how many allowance minutes do I have per month?
To find out which calling plan you are currently enrolled in, along with how many minutes you are allotted each month, you can either look at your most recent bill or call TouchTone Customer Service at 800-266-4006. Please note that upon initial sign-up, your first month’s minutes will be prorated.

How do I change my calling plan?
To change your calling plan, please call TouchTone Customer Service at 800-266-4006.

What is prorated billing?
A prorated charge is seen on a statement whenever service and/or features are initiated, added, or changed to an account. You are billed by the day until your first full monthly billing cycle begins. For example, if you enroll in a plan that allocates 500 daytime minutes per month, then your plan covers approximately 16 minutes per day (500 min/31 days). You will incur additional usage charges for any minutes used thereafter.

What should I expect on my first bill?
Billing starts from the day of activation. A customer is billed by day until their first full monthly billing cycle begins (this is known as prorated billing). A customer's first invoice will include the prorated monthly access charge (which is the price of the plan you enrolled in), any additional usage costs, one full month's access charge, plus the activation fee.

When do my Free Unlimited Night and Weekend Minutes begin?
Depending on your plan, your Free Unlimited Night and Weekend Minutes begin at 9:00pm (Monday - Thursday 9:00pm - 5:59am; Friday 9:00pm - Monday 5:59am). You can verify this by looking at your most recent bill or by calling TouchTone Customer Service at 800-266-4006.

What are "Included Minutes"?
“Included Minutes” are the minutes included in the calling plan that you have selected. You will be charged for any minutes over your “Included Minutes” (which vary depending on your calling plan).

When a wireless phone calls another wireless phone, whose minutes are used (who is charged)?
Both the outgoing and the incoming calls are chargeable. However, many TouchTone plans offer unlimited Mobile-to-Mobile calling. This means, if a TouchTone mobile phone calls another TouchTone mobile phone on the TouchTone Network within the Continental U.S., neither party will be charged (regardless of the minutes used).

Am I charged airtime when I check my voice mail messages from my wireless phone?
If you check your messages from your wireless phone then normal airtime charges apply.

Can I call overseas?
You can call and text message over 190 countries from your mobile phone or wireless device. To activate your international calling feature, please call TouchTone Customer Service at 800-266-4006.

What wireless features are available to me and how do I use them?
The wireless features that are available to you depends on what your mobile phone or wireless device is capable of doing. If you have a TouchTone phone, you can view each phone's capabilities by visiting the Wireless Phones and Rate Plans section of the website. To download the Wireless Features Descriptions and User Guide, click here.

Do I need to install additional software to use my BlackBerry®?
Unless you would like to use additional applications and e-mail services, an operating system is already pre-installed on your BlackBerry®. Though it's optional if you are using the BlackBerry® Enterprise Server (BES), it is recommended that you also install the BlackBerry® Desktop Software (for Windows only) on the same computer that you are using to read your Exchange mail using Microsoft Outlook. You can use your Desktop Software to load new versions of the device's operating system and to complete backups; as well as troubleshooting and to activate devices unable to do so wirelessly. If you use the Desktop Redirector, you must install the Desktop Software.

Note: PocketMac for BlackBerry® is a limited functioning Macintosh client that can be used to sync Entourage or MacMail with your BlackBerry®. Software PC emulators for either Macintosh or Linux operating systems may not connect properly with a BlackBerry's® cradle.

Where can I go to download BlackBerry® desktop and server software, applications and other services?
You can install and run software on your desktop PC by visiting BlackBerry's® official website, or to view a list of applications,
click here.