1. What is BusinessFlex / How does it work?
BusinessFlex is a powerful Voice over IP solution that helps businesses to simplify, consolidate, and manage their voice services and costs. The technology behind SIP converts voice into little packets of data so that it can be sent over the Internet using high-speed or fiber connection.SIP offers a better utilization of the Internet because it combines voice and data traffic on a single network. Calls are routed through the Internet rather than the PSTN (Public Switched Telephone Network), eliminating the need for costly dedicated voice T-1/PRI circuits and the expensive telecom services that go along with them.

A completely scalable solution, subscribers can purchase as many, or as few, trunks (or phone lines) as they need to match their communication needs. Trunks can be added and removed as needed saving both time and money. [Read More]

2. Is the call quality and reliability as good as traditional phone service?
Most people find quality and reliability as good as, if not better, than traditional phone service. TouchTone recommends that you have at least 90 kb/s of bandwidth (upload and download speed) per trunk (or line). To test your connection quality click on the below icon. (Site: http://www.broadband.gov/qualitytest/about/)

3. Is BusinessFlex right for me?
BusinessFlex is perfect for businesses who are looking to use their current phone system, but would like to take advantage of VoIP's countless benefits. No additional hardware, equipment, or technical expertise is required. BusinessFlex works with most SIP compatible phone systems and gateways, allowing customers to leverage the features and functions of their current PBX. To learn more, please call 800.266.4006.

4. What kind of equipment do I need?
No additional hardware, equipment, or technical expertise is required. BusinessFlex works with most SIP compatible phone systems and gateways, allowing customers to leverage the features and functions of their current PBX. IP Eligible Phone Systems include IP PBXs and Legacy CPE. For analog phones, an inexpensive IAD device is required (this device will not be provided by TouchTone). To learn more, please call 800.266.4006.