TouchTone Hosted phone service is E-911 (Enhanced 911) compliant, a helpful free feature that provides customers with reliable 911 services (where available). 911 calls are routed to designated Public Safety Answering Points (PSAPs) such as your local or county police, fire, and rescue departments. E-911 automatically provides PSAPs with the telephone number of the 911 call, and is also capable of transmitting the customer's name and home address to assist in dispatching emergency care. It is advised that customers still maintain another phone line, whether landline or cell phone, for emergency services.

Distinctive Ring provides unique ring tones for selected numbers or types of calls.

Multi-Call Park gives users the ability to place a call on hold (on a temporary extension) so that it can be picked up by another user on another phone.

5-Way Calling allows you to make conference calls that include up to five people in total (including caller).

There is no limit on the amount of telephone numbers you can have. You can even select your number’s area code! This feature is especially useful for those business customers who have several departments (e.g., customer service, sales, employee direct lines, etc.).

There is no limit on the amount of telephone numbers you can have. You can even select your number’s area code! This feature is especially useful for those business customers who have several departments (e.g., customer service, sales, employee direct lines, etc.).

With Area Code Selection you have the ability to choose the area code of your hosted phone number. This feature is especially useful for those business customers with several office locations or an outside sales team. It’s a win-win situation for both subscribers and their callers - say goodbye to high, unnecessary long distance charges. Your first number is free. Additional numbers carry a minimal monthly charge.

Extension Dialing allows users within an organization to call other users within the same organization by dialing a 4-digit extension.  

This feature enables your phone system to answer multiple calls simultaneously. You also have a dial directory option which can route calls to appropriate extensions. The system can be programmed to send alerts to other numbers (including cell phones), or e-mail accounts if and when voice mail messages are left.

Auto Attendant is a powerful business feature that automatically answers and directs incoming calls 24 hours a day. Calls can be routed to a number of destinations such as voice mailbox, an associate’s extension, or another telephone number (landline or cell phone) by simply pressing a button (for example, press 1 for Sales, 2 for Customer Service).  You can program up to 1,000 different call routing options with a unique message per prompt/menu (i.e., general voice mail, after hours, holiday closures).

Your calls follow you wherever you go. You can choose to have them forwarded to your cell phone, your assistant, or another landline. Create as many phone lists with as many rules as you would like to.

When enabled, Shared Line Appearance is a visual indicator, such as a lit button, on one phone that informs you when another phone is in use. This feature allows several users to share the same phone number and physical connection with multiple phones. It is especially convenient if you are alone in the office and want to take a call on another line. You can place one call on-hold while you pick up another one.

The On-Hold with Music feature provides on-hold music for callers placed on-hold.

This feature gives you the ability to assign specific criteria for how incoming calls are delegated. For example, if you have a call center on the East coast and a call center on the West coast, you can have calls transferred to the East coast location until the West coast location opens.

The Hunt Group feature is extremely useful when multiple lines are involved (for example, Sales or Customer Service Departments). When one line goes unanswered or is currently in use, the call is automatically routed to another user.

Voice Mail gives callers the ability to leave a message if a phone is unanswered, or is busy.

More than a paging system, the Intercom feature enables you to monitor and have hands-free, two-way communication with callers (e.g., broadcast emergency tones, page specific facility locations, and initiate pre-recorded emergency announcements). Please note: In order to use this feature, you must have a phone that supports this feature.

With this feature voice mail can be retrieved from any phone, through your online account (Web Portal), or via e-mail. When you choose to forward voice mail to e-mail, messages are sent as spoken messages via an audio file (.wav). You can play your messages through your PC without ever touching a phone.

Depending on your phone, MWI is an audio or visual signal that informs you that you have a voice mail message.  MWI can be either shutter dial-tone or a light on the phone.

Users have complete control of features and functionality via TouchTone's self-managed Web Portal. Make moves, adds, and changes as needed - 24 hours, 7 days a week. Via the Web Portal you can manage contacts, voice mails/messages, call logs, enable and disable features, MACDs, assign call treatments and much more! View User Guide

Directed Call Pickup allows the user to pickup a call being made to a specific extension from any location within that call group. For instance, if you are in another room and you hear the phone ringing and wonder if it's yours, you can pick it up from another phone (as long as the phone that you pick up is from the same call group).

Your calls follow you wherever you go. You can choose to have incoming calls forwarded to your cell phone, your assistant, or another landline. Create as many phone lists with as many rules as you would like to.