TouchTone Wireless Frequently Asked Questions

1. Can I keep my wireless number?
2. Will I need a new phone?
3. What is my calling plan, and how many allowance minutes do I have per month?
4. How do I change my calling plan?
5. What is prorated billing?
6. What should I expect on my first bill?
7. What does TouchTone's Unlimited Plan include?
8. What does the $9.99 Pay As You Go plan include?
9. Who can benefit from the $9.99 Pay As You Go plan?
10. Where can I view the coverage map for $9.99 and Unlimited plans?
11. When a wireless phone calls another wireless phone, whose minutes are used (who is charged)?
12. Am I charged airtime when I check my voice mail messages from my wireless phone?
13. Can I call overseas?
14. What wireless features are available to me and how do I use them?
15. Do I need to install additional software to use my BlackBerry®?
16. Where can I go to download BlackBerry® desktop and server software, applications and other services?

1. Can I keep my wireless number?
In most cases you can keep your wireless number (this is called Phone Number Portability). To confirm eligibility, please call TouchTone Customer Service at 800-266-4006.

2. Will I need a new phone?
Eligibility is largely dependant on the service carrier you are switching from. If you are a new customer and would like to know if you can keep your old mobile phone or cellular device, please call TouchTone Customer Service at 800-266-4006.

You can also choose a new cell phone, PDA/Smartphone, or BlackBerry® device. To view phones, click here.

3. What is my calling plan, and how many allowance minutes do I have per month?
To find out which calling plan you are currently enrolled in you can look at your most recent bill, or call TouchTone Customer Service at 800-266-4006. Please note that upon initial sign-up your first month’s monthly access charge will be prorated.

4. How do I change my calling plan?
To change your calling plan, please call TouchTone Customer Service at 800-266-4006.

5. What is prorated billing?
A prorated charge is seen on a statement whenever service and/or features are initiated, added, or changed to an account. You are billed by the day until your first full monthly billing cycle begins.

6. What should I expect on my first bill?
Billing starts from the day of activation. A customer is billed by day until their first full monthly billing cycle begins (this is known as prorated billing). A customer's first invoice will include the prorated monthly access charge (which is the price of the plan you enrolled in), any additional usage costs, one full month's access charge, plus the activation fee.

7. What does TouchTone's Unlimited Plan include?
For $59.99/month, TouchTone's Nationwide Unlimited Plan includes:

- Unlimited domestic calling and text messaging to telephone numbers in the 48 contiguous states
- Unlimited data usage
- Calling features: Voice Mail, Call Waiting, 3-Way Calling, Caller ID and Call Forwarding

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8. What does the $9.99 Pay As You Go plan include?
TouchTone Wireless provides customers dependable, nationwide service for only $9.99 a month and 7¢per minute. Text message and data plans are available.
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9. Who can benefit from the $9.99 Pay As You Go plan?
■ Anybody looking to save money
■ Anyone, especially older customers, on a fixed income
■ The light-user
■ Families, particularly those who have children/teenagers with "emergency only" phones
■ Those who want a text or data only plan. No voice required. Perfect for college students and teens.
■ Perfect for any business, big or small, or enterprise customer (customer never pay for unused minutes)
■ Perfect for any company or organization who would like to have some form of mobile device policy in place.
The IRS characterizes cellular phones as "listed property". This means that both the employer and the employee that is issued a company cell phone are bound to strict IRS substantiation rules. Organizations are required to maintain appropriate documentation for listed property delineating the difference between "business" and "personal" use.

10. Where can I view the coverage map for the $9.99 and Unlimited plans?
To view the coverage map, click here.

11. When a wireless phone calls another wireless phone, whose minutes are used (who is charged)?
Both the outgoing and the incoming calls are chargeable.

12. Am I charged airtime when I check my voice mail messages from my wireless phone?
If you check your messages from your wireless phone then normal airtime charges apply.

13. Can I call overseas?
You can call and text message over 190 countries from your mobile phone or wireless device. To activate your international calling feature, please call TouchTone Customer Service at 800-266-4006.

14. What wireless features are available to me and how do I use them?
The wireless features that are available to you depends on what your mobile phone or wireless device is capable of doing. If you have a TouchTone phone, you can view each phone's capabilities by visiting the Phones section of the Web site.

15. Do I need to install additional software to use my BlackBerry®?
Unless you would like to use additional applications and e-mail services, an operating system is already pre-installed on your BlackBerry®. Though it's optional if you are using the BlackBerry® Enterprise Server (BES), it is recommended that you also install the BlackBerry® Desktop Software (for Windows only) on the same computer that you are using to read your Exchange mail using Microsoft Outlook. You can use your Desktop Software to load new versions of the device's operating system and to complete backups; as well as troubleshooting and to activate devices unable to do so wirelessly. If you use the Desktop Redirector, you must install the Desktop Software. Note: PocketMac for BlackBerry® is a limited functioning Macintosh client that can be used to sync Entourage or MacMail with your BlackBerry®. Software PC emulators for either Macintosh or Linux operating systems may not connect properly with a BlackBerry® cradle.

16. Where can I go to download BlackBerry® desktop and server software, applications and other services?
You can install and run software on your desktop PC by visiting BlackBerry's® official website.