Dear Customer,

Recently, you may have received a letter from TouchTone Communications indicating that due to recent rate increases from Qwest, it was necessary for us to switch underlying service providers (to Wiltel and Sprint). This change DOES NOT affect your service or rates in any way. TouchTone will remain your Long Distance Service Provider and your rates will remain the same low price. You will continue to receive your long distance bills from TouchTone Communications.

However, in order for this change to occur you must call your local phone company and request that all your regional and long distance calling be changed to the carrier indicated in the letter that we sent you (either Wiltel or Sprint). If you do not have this letter available, please use Wiltel (if your local phone company does not accept Wiltel, you may use Sprint. Either way, your rates will remain the same. Please see Question 5 for additional information on how to make the switch).

TouchTone CANNOT make the change for you. We have already attempted to change your phone number to our new underlying service provider for you, but unfortunately your local phone company has put a "freeze" on your account that has prevented us from making this change. The only way for this change to occur is for you to contact your local phone company and request the change to be made yourself.

We sincerely apologize in advance for any inconvenience this may have caused, but we assure you that this change is absolutely necessary in order to maintain the highest network quality and competitive pricing. If you have any questions, please do not hesitate to call us.

Thank you in advance for your cooperation and understanding.

Gary Glodek
Executive Director, Retail Services
TouchTone Communications

Frequently Asked Questions

1. TouchTone is your Long Distance Service Provider. You have a separate local phone company for local calling.
Telephone subscribers choose a preferred telephone company (or companies) to handle their local and long distance (including international) calls. Subscribers can choose separate preferred telephone companies for each of these services (local and long distance calling).

You can find the phone number to your local phone company on your local phone bill. You will need to call this number to request that all regional and long distance calling be switched from Qwest to either Wiltel or Sprint (as indicated in the letter that you received in the mail from TouchTone Communications). If you do not have this letter available, please use Wiltel (if your local phone company does not accept Wiltel, you may use Sprint. Either way, your rates will remain the same. Please see Question 5 for additional information on how to make the switch).

2. If I make the change to Wiltel or Sprint, will my billing and service change?
This change DOES NOT affect your service or rates in any way. TouchTone will remain your Long Distance Service Provider and your rates will remain the same low price. You will continue to receive your long distance bills from TouchTone Communications.

3. I’m confused; I thought TouchTone was my long distance service provider not Qwest Communications?
TouchTone Communications is YOUR long distance service provider, however, we utilize Qwest as one of our many underlying carriers. Due to recent rate increases from Qwest, we need to move to another underlying service provider (Wiltel and Sprint). This switch was made to ensure that your rates remain the same low price and your service remains unaffected.

In order for this change to occur you must call your local phone company and request that all regional and long distance calling be switched from Qwest to either Wiltel or Sprint (as indicated in the letter that you received in the mail from TouchTone Communications). If you do not have this letter available, please use Wiltel (if your local phone company does not accept Wiltel, you may use Sprint. Either way, your rates will remain the same. Please see Question 5 for additional information on how to make the switch).

4. How do I know who I should switch to – Wiltel or Sprint?
You should have received a letter from TouchTone Communications indicating the carrier you should switch to.

If you do not have this letter available, please use Wiltel (if your local phone company does not accept Wiltel, you may use Sprint. Either way, your rates will remain the same. Please see Question 5 for additional information on how to make the switch).

5. How do I make the switch?
Making the switch from Qwest Communications to Wiltel/Sprint is simple.

Call your local phone company and request that all of your phone lines be changed to the CARRIER INDICATED IN THE LETTER YOU RECEIVED for all Regional and Long Distance calling.  You can find the phone number to your local phone company on your local phone bill.

You will also need to provide them with the following codes:
Wiltel: WCA and 5102
Sprint: UTC and 0333

Important: If your local phone company does not accept the Wiltel codes,
please request that your lines be changed to Sprint.

ACCOUNT CODE CUSTOMERS: If you have Account Codes on your lines, you must switch to Wiltel.

6. I never received a letter, or I don't have the letter in front of me.
If you do not have this letter available, please provide your local phone company with Wiltel's information. If your local phone company does not accept Wiltel, you may use Sprint. Either way, your rates will remain the same. Please see Question 5 for additional information on how to make the switch.

7. How do I find out who my local phone company is?
You can find the phone number to your local phone company on your local phone bill.

Please call the Customer Service phone number located on your local phone bill to request the switch to be made from Qwest to Wiltel or Sprint (as indicated in the letter that you received in the mail from TouchTone Communications). If you do not have this letter available, please use Wiltel (if your local phone company does not accept Wiltel, you may use Sprint. Either way, your rates will remain the same. Please see Question 5 for additional information on how to make the switch).

8. Am I responsible for any switching fees/conversion fees?
TouchTone will credit customers any switching or conversion fees associated with the switch. You will need to mail or fax the page from your local phone bill showing the charge(s).

Please fax to:
1-888-266-0061

Please mail to:
TouchTone Communications
Attention: Carrier Conversion Department
P.O. Box 135
Whippany, NJ 07981

8. Why can’t I get through to your Customer Service Department?
Your call is very important to us.We are currently experiencing heavy call volume due to the current customer migration. Again, this change DOES NOT affect your service or rates in any way. TouchTone will remain your Long Distance Service Provider and your rates will remain the same low price. You will continue to receive your long distance bills from TouchTone Communications.

We sincerely apologize in advance for any inconvenience this may have caused, but we assure you that this change is absolutely necessary in order to maintain the highest network quality and competitive pricing.

If you have received a recent letter about switching your long distance service provider from Qwest to Wiltel or Sprint, and are inquiring about this change, please read the above Frequently Asked Questions section. This may answer some of your questions. If it does not, please call Customer Service at 1-800-266-4006 and one of our representatives will be happy to assistance you.

9. How can I make sure that the change (from Qwest to the new underlying service provider—either Wiltel or Sprint) was made?
To verify that the change has been made please call 1-700-555-4141 toll-free; or TouchTone Customer Service at 1-800-266-4006.