911/E911 (Enhanced 911)

We care about our customers. TouchTone VoIP is E-911 (Enhanced 911) compliant, a helpful free feature that provides customers with reliable 911 services (where available).

How It Works
911 calls are routed to designated Public Safety Answering Points (PSAPs) such as your local or county police, fire and rescue departments. E-911 automatically provides PSAPs with the telephone number of the 911 call, and is also capable of transmitting the customer's name and home address to assist in dispatching emergency care.

In some areas of the country, PSAPs are not capable of receiving all information related to the 911 call. If this is the case, the customer may have to provide this information to the PSAP when making a 911 call (like you would when calling from a traditional phone line).

When you first enroll in TouchTone VoIP, you will provide the name, address and location that you would like forwarded to the PSAP (if applicable). TouchTone does not verify the accuracy of any information provided by the customer. It is the duty of the customer at all times to verify that the registered location information is accurate and up to date, especially each time the customer moves. It is the responsibility of the customer, not TouchTone Communications, to verify that E911 service is working and that the correct PSAP has been selected.

To find out if your E911 has been activated and working properly, simply call TouchTone Customer Service at 800-266-4006. Customers should also call the non-emergency telephone number for their local emergency service provider and request information for means of testing a 911 call to that PSAP.

Important Message About Moves and Changes in Address. If you are moving or planning to use your adapter at a location other than the one registered with TouchTone, you must update your 911 address information.

Important Note: VoIP technology is not as reliable for 911 calls as a traditional wired telephone service. For example, if the power or broadband connection goes out, you will not be able to make a 911 call using your VoIP service. It is important that your VoIP service is supplemented by a landline or wireless phone service. Please call TouchTone at 800-266-4006 for additional information.

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