Hosted Phone Service Frequently Asked Questions
Get answers to some of our most frequently asked questions. Just click on any of the below questions.

1. What is Hosted PBX Phone Service / How does it work?
2. Is the call quality and reliability as good as traditional phone service?
3. Is Hosted Phone Service right for me?
4. What kind of equipment do I need to use TouchTone's Hosted Phone Service?
5. Can I keep my current number?
6. Who can I call?
7. What does the $24.99/month per user include?
8. Can I make calls while I’m browsing the Internet?
9. What does E-911 compliant mean?
10. Can I make calls if my Internet connection is down?
11. How does the 30 Day Risk Free Trial Work?
12. What is the Web Portal and how can it help me manage my business more efficiently?

1. What is Hosted PBX Phone Service / How does it work?
TouchTone Hosted PBX is an Internet based phone service (a VoIP technology) that allows users to make and receive calls using their existing high-speed Internet connection instead of a standard landline. The technology converts voice into little packets of data so that it can be sent over the Internet using high-speed or fiber connection. TouchTone's Hosted Phone Service delivers the functions and features of an expensive and sophisticated PBX phone system, but at the fraction of the price. There is no expensive hardware to purchase or to maintain. One of the main benefits of the service is that TouchTone hosts the PBX for you, so there is no need to purchase or to maintain costly telecom equipment. With TouchTone's Hosted Phone Service you'll NEVER OUT GROW your phone system -- ADD and REMOVE users and features as needed!

For only $24.99 per month (per user), TouchTone Hosted Phone Service includes:
- Unlimited local and long distance to the Continental U.S., Canada, Puerto Rico, and over 12 other international locations
- 1 phone number
- Voice mail
- Over 20 powerful calling features
- Web portal access

Backed by a 30 day risk free trial, there is no obligation or commitment if you are not satisfied with the service.  [Learn More]

2. Is the call quality and reliability as good as traditional phone service?
Most consumers find quality and reliability as good as or better than traditional phone service. TouchTone recommends that you have at least 90 kb/s of bandwidth (upload and download speed) per user. To test your connection quality click on the below icon. (Site: http://www.broadband.gov/qualitytest/about/)

3. Is Hosted Phone Service right for me?
Large enterprises and small businesses alike can take advantage of TouchTone’s Hosted PBX’s countless benefits. Even the smallest companies can have big business presence and functionality, but with little to no investment. TouchTone’s Hosted solution is perfect for customers looking to replace, update or install a new PBX or Centrex system; multi-location organizations, and businesses with remote employees. It is also an ideal replacement to landlines and "key" systems.


4. What kind of equipment do I need to use TouchTone's Hosted Phone Service?
All you need is reliable high speed Internet connection and a compatible phone. If you don't have one, you can choose to purchase or rent a TouchTone phone for as little as $9.99 per month per phone. Installation is easy with TouchTone's plug and play phones. Phones are delivered pre-configured. All you need to do is plug them into an existing Internet connection and power supply, and you can begin to make and receive calls immediately. It's that easy!

5. Can I keep my current number?
In most cases you can keep your existing telephone number. To check availability, please call TouchTone Customer Service at 800-266-4006.

6. Who can I call?
Anyone who has a phone - this includes calls made to local, long distance, international, and mobile telephone numbers.

7. What does the $24.99/month per user include?
For only $24.99 per month (per user), TouchTone Hosted Phone Service includes
- Unlimited local and long distance to the Continental U.S., Canada, Puerto Rico and over 12 other international locations
- 1 phone number
- Voice mail
- Over 20 powerful calling features
- Web portal access

For international locations, click here.

*A 2 user minimum is required.

8. Can I make calls while I’m browsing the Internet?
Yes, you can make calls while browsing the Internet. TouchTone's Hosted Phone Service will not interfere with your other broadband-based services (Internet access, etc.), however, upstream data traffic passing through your Internet connection may affect the quality of your telephone call.

9. What does E-911 compliant mean?
TouchTone Hosted phone service is E-911 (Enhanced 911) compliant, a helpful free feature that provides customers with reliable 911 services (where available). 911 calls are routed to designated Public Safety Answering Points (PSAPs) such as your local or county police, fire, and rescue departments. E-911 automatically provides PSAPs with the telephone number of the 911 call, and is also capable of transmitting the customer's name and home address to assist in dispatching emergency care.

TouchTone Hosted Phone Service is Internet based and 911/ E911 services work differently than traditional wireline service or Plain Old Telephone Service (POTS). Should the customer lose power or Internet access, these services will be unavailable. In order for the customer to have backup access to 911 and/or emergency services, a customer must maintain another phone line, whether landline or cell phone, for emergency services.

10. Can I make calls if my Internet connection is down?
No, your high-speed Internet connection must be active to place Internet phone calls. If you require immediate assistance please call TouchTone Customer Service at 800-266-4006.


11. How does the 30 Day Risk Free Trial Work?
We’re so confident that you’ll love TouchTone Hosted Phone Service that we offer a 30 day risk free trial. Learn More

12. What is the Web Portal and how can it help me manage my business more efficiently?
Users have complete control of features and functionality via TouchTone's self-managed Web Portal. Make moves, adds, and changes as needed - 24 hours, 7 days a week. Via the Web Portal you can manage contacts, voice mails/messages, call logs, enable and disable features, MACDs, assign call treatments and much more! You can access the Web Portal by visiting http://voip.touchtone.net.

Troubleshooting

Installation and Troubleshooting
>	TouchTone Hosted Phone User Guide (7960 and 7940 Series) [click to download]
>	TouchTone Hosted PBX Self Installation Guide [click to download]
>	TouchTone Hosted PBX Web Portal User Guide [click to download]
Technical Support
>	Call TouchTone Customer Service at 800-266-4006, or e-mail voip.support@touchtone.net.